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Frequently asked question
Your Questions Answered Here.
Welcome to the FAQ page for Novotel Living Bangkok Sukhumvit Legacy, where we answer all your questions and concerns. This section is designed to provide you with quick and comprehensive answers to commonly asked questions about our hotel in Sukhumvit.
From inquiries about room amenities and dining options to details about local attractions and transportation, we’ve covered everything to ensure a seamless experience for you. ”
About the Hotel
Q: What is Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy is a 207-room hotel in Bangkok’s Sukhumvit district, offering rooms, suites, and apartments for short stays, extended visits, and long-term living in the city. The hotel blends resort-style facilities — including an outdoor pool with a kids’ slide, a rooftop tennis court, Playtopia Kids Club, and four dining venues — with the services of a full-scale branded hotel under the Accor group. It is located on Sukhumvit Soi 29, within easy walking distance of BTS Asok, MRT Sukhumvit, and Bangkok’s top shopping destinations.
Q: Is Novotel Living Bangkok Sukhumvit Legacy a good hotel in Bangkok?
A: Novotel Living Bangkok Sukhumvit Legacy is one of Bangkok’s most well-rounded hotels in the Sukhumvit area, combining a prime city location with resort-style amenities that are uncommon at this address. Guests benefit from a full outdoor pool, rooftop tennis court, Playtopia Kids Club, 24-hour fitness centre, four dining options, and a pet-friendly policy — all within a Green Key certified property on Sukhumvit Soi 29. It is particularly well regarded by families, long-stay guests, expats, and travellers seeking more than a standard Bangkok city hotel.
Q: Is Novotel Living Bangkok Sukhumvit Legacy a good hotel in Bangkok?
A: Novotel Living Bangkok Sukhumvit Legacy is one of Bangkok’s most well-rounded hotels in the Sukhumvit area, combining a prime city location with resort-style amenities that are uncommon at this address. Guests benefit from a full outdoor pool, rooftop tennis court, Playtopia Kids Club, 24-hour fitness centre, four dining options, and a pet-friendly policy — all within a Green Key certified property on Sukhumvit Soi 29. It is particularly well regarded by families, long-stay guests, expats, and travellers seeking more than a standard Bangkok city hotel.
Q: What type of hotel is Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy is a lifestyle and extended-stay hotel in central Bangkok, positioned between a traditional hotel and a serviced apartment. It is designed for guests who want the comfort and space of residential living combined with full hotel amenities — pool, dining, fitness, kids facilities, and 24-hour front desk service. The property is part of Novotel, one of Accor’s flagship international brands.
Location & Proximity to Key Destinations
Q: Where is Novotel Living Bangkok Sukhumvit Legacy located?
A: Novotel Living Bangkok Sukhumvit Legacy is located at 12–14 Sukhumvit Soi 29, Klong Toey Nua, Watthana, Bangkok 10110, Thailand. The hotel sits in the heart of the Sukhumvit district, one of Bangkok’s most connected and vibrant neighbourhoods, close to transport links, shopping malls, international restaurants, and business hubs.
Q: How far is Novotel Living Bangkok Sukhumvit Legacy from BTS Asok station?
A: Novotel Living Bangkok Sukhumvit Legacy is approximately 800 metres from BTS Asok station — around a 10-minute walk. For guests who prefer not to walk, motorcycle taxis are available at the Soi 29 entrance and provide a quick, inexpensive connection to the BTS, particularly during Bangkok’s rainy season.
Q: Is there a hotel near BTS Asok station with a pool?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is a hotel near BTS Asok with a pool, located just 800 metres (approximately 10 minutes on foot) from BTS Asok station on Sukhumvit Soi 29. The hotel’s outdoor pool features a kids’ slide and is complemented by Sips & Splash, a poolside bar open to all guests.
Q: Is there a hotel near MRT Sukhumvit station?
A: Novotel Living Bangkok Sukhumvit Legacy is a hotel near MRT Sukhumvit station, located within walking distance on Sukhumvit Soi 29. The BTS Asok and MRT Sukhumvit stations are connected by a short elevated walkway, giving guests direct access to both the BTS Skytrain and the MRT underground rail networks from the same interchange.
Q: How far is Novotel Living Bangkok Sukhumvit Legacy from Emsphere?
A: Novotel Living Bangkok Sukhumvit Legacy is only 600 metres from Emsphere, making it one of the closest hotels to this popular Bangkok shopping and dining destination. Emsphere is part of the wider EmDistrict complex, which also includes Emporium and EmQuartier, all accessible within a short walk or quick taxi ride along Sukhumvit Road.
Q: Is Novotel Living Bangkok Sukhumvit Legacy close to the EmDistrict shopping complex?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is within very close proximity to the EmDistrict — Bangkok’s premium lifestyle shopping hub encompassing Emsphere, EmQuartier, and Emporium. Emsphere alone is just 600 metres from the hotel, making it an ideal base for guests who want easy access to dining, shopping, and entertainment along Sukhumvit Road.
Q: How far is Novotel Living Bangkok Sukhumvit Legacy from Terminal 21?
A: Terminal 21, one of Bangkok’s most popular shopping malls, is a short distance from Novotel Living Bangkok Sukhumvit Legacy. Guests can reach Terminal 21 by walking to BTS Asok station (approximately 10 minutes) — the mall connects directly to the station via a sky bridge.
Q: How do I get from Suvarnabhumi Airport to Novotel Living Bangkok Sukhumvit Legacy?
A: The quickest route from Suvarnabhumi Airport to Novotel Living Bangkok Sukhumvit Legacy is via the Airport Rail Link to Makkasan Station, followed by the MRT to Sukhumvit Station or the BTS to Asok. The total journey takes around 40–50 minutes and is significantly faster than a taxi during peak Bangkok traffic hours. Taxi and private transfer options typically take 30–60 minutes depending on traffic.
Parking
Q: Does Novotel Living Bangkok Sukhumvit Legacy have parking?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy offers complimentary parking for hotel guests, making it one of the Bangkok Sukhumvit hotels with free parking — a rare convenience in this central part of the city. Guests are advised to inform the hotel in advance if they plan to arrive by car, as parking is subject to availability.
Q: Is parking free at Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy provides complimentary parking for staying guests. Free parking at a hotel in Bangkok’s Sukhumvit area is a significant advantage, as most central Bangkok properties either charge for parking or do not offer it at all. Guests driving to the hotel are encouraged to notify the team in advance to ensure a space is reserved.
Family Hotel & Kids Facilities
Q: Is Novotel Living Bangkok Sukhumvit Legacy a family-friendly hotel in Bangkok?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is one of Bangkok’s most family-friendly hotels, offering a dedicated kids club, a pool with a children’s slide, family room configurations with bunk beds, and four dining options suitable for all ages. Playtopia Kids Club is located on the ground floor adjacent to the pool, giving children a safe and engaging space while parents relax nearby at the Sips & Splash poolside bar.
Q: What family facilities are available at Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy offers a comprehensive range of family facilities, including Playtopia Kids Club, an outdoor pool with a kids’ slide, family room and suite options with bunk beds, the Sips & Splash pool bar for parents, a 24-hour inBalance Fitness Centre, and In-Room Dining. The hotel’s Sukhumvit Soi 29 location also gives families convenient access to nearby international restaurants, shopping malls, and entertainment venues.
Q: Does Novotel Living Bangkok Sukhumvit Legacy have a kids club?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy has Playtopia Kids Club, a dedicated children’s activity and play space located on the ground floor next to the pool. Playtopia features games and activities designed to keep younger guests entertained, and its position adjacent to the pool area allows parents to relax at Sips & Splash while keeping an eye on their children.
Q: Does the swimming pool at Novotel Living Bangkok Sukhumvit Legacy have a slide for children?
A: Yes. The outdoor swimming pool at Novotel Living Bangkok Sukhumvit Legacy includes a kids’ slide, making it particularly popular with families staying at the hotel. The pool area connects directly to Playtopia Kids Club and the Sips & Splash poolside bar, creating a lively resort-style zone for both children and adults.
Q: Are there family rooms at Novotel Living Bangkok Sukhumvit Legacy?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy offers several family room configurations, including the Family Standard Room, Family Studio with Bunk Bed, and Family Suite with Bunk Bed. These rooms are designed to comfortably accommodate families with children and feature layouts that provide space for both parents and kids during a Bangkok stay.
Q: Is Novotel Living Bangkok Sukhumvit Legacy a good hotel in Bangkok for families with young children?
A: Novotel Living Bangkok Sukhumvit Legacy is an excellent choice as a family hotel in Bangkok for guests with young children. The combination of Playtopia Kids Club, a pool with a kids’ slide, dedicated family rooms, in-room dining, and a central Sukhumvit location — close to family-friendly restaurants, shopping, and attractions — makes it one of the most complete family hotel options in Bangkok’s Sukhumvit area.
Resort-Style Hotel in Bangkok
Q: Is Novotel Living Bangkok Sukhumvit Legacy a resort-style hotel in Bangkok?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is widely described as a resort-style hotel in Bangkok because of its combination of an outdoor pool with a kids’ slide, Sips & Splash poolside bar, Playtopia Kids Club, rooftop tennis court, 24-hour fitness centre, and lush, relaxed atmosphere — all within a central Sukhumvit address. For guests seeking a city hotel that feels like a resort without leaving Bangkok, Novotel Living Bangkok Sukhumvit Legacy is designed to offer exactly that experience.
Q: What makes Novotel Living Bangkok Sukhumvit Legacy feel like a resort in the city?
A: Novotel Living Bangkok Sukhumvit Legacy creates a resort-in-the-city experience through its outdoor pool area, Sips & Splash pool bar, Playtopia Kids Club, rooftop tennis court, and spacious room and apartment options that allow guests to truly settle in and unwind. Unlike a standard Bangkok business hotel, the property is designed around leisure, family comfort, and the idea of “time well spent” — making it a favourite for Bangkok staycations, family holidays, and extended city living.
Swimming Pool
Q: Does Novotel Living Bangkok Sukhumvit Legacy have a swimming pool?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy has an outdoor swimming pool featuring a kids’ slide and oasis-style setting. The pool is complemented by Sips & Splash, the hotel’s poolside bar, where guests can enjoy drinks and light refreshments in a relaxed, holiday-like atmosphere in the heart of Bangkok.
Q: Is the swimming pool at Novotel Living Bangkok Sukhumvit Legacy open to all guests?
A: The outdoor pool at Novotel Living Bangkok Sukhumvit Legacy is available to all registered hotel guests. The pool area includes a dedicated kids’ slide, sun lounger space, and the adjacent Sips & Splash bar. Guests are advised to check current pool operating hours with the hotel on arrival.
Tennis Court
Q: Does Novotel Living Bangkok Sukhumvit Legacy have a tennis court?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy has a rooftop tennis court, making it one of the very few hotels in Bangkok’s Sukhumvit area to offer this facility. The court provides guests with a distinctive recreational option — playing tennis above the Bangkok skyline — that is rarely available at other city hotels in this location.
Q: Is there a rooftop tennis court in Sukhumvit Bangkok?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy has a rooftop tennis court in Sukhumvit, making it a standout amenity among hotels in the area. Located on Sukhumvit Soi 29, the hotel’s rooftop tennis court is open to guests and offers an elevated outdoor sporting experience in one of Bangkok’s most central neighbourhoods. Advance booking is recommended — guests can arrange court time by contacting the hotel directly.
Q: Where can I play tennis in Sukhumvit Bangkok?
A: Novotel Living Bangkok Sukhumvit Legacy is one of the few places to play tennis in Sukhumvit Bangkok, with a rooftop tennis court available exclusively to hotel guests. Located on Sukhumvit Soi 29, the court is situated above the city and provides an open-air sporting experience within easy reach of BTS Asok and MRT Sukhumvit stations.
Q: Which Bangkok hotels have a tennis court?
A: Novotel Living Bangkok Sukhumvit Legacy is one of the Bangkok hotels with a tennis court, specifically a rooftop tennis court on Sukhumvit Soi 29. The facility is available to all hotel guests and is a notable amenity given how rare dedicated tennis courts are among Bangkok’s central Sukhumvit hotels. Guests wishing to use the court should contact the hotel to arrange a booking.
Pet-Friendly Hotel
Q: Is Novotel Living Bangkok Sukhumvit Legacy a pet-friendly hotel in Bangkok?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is a pet-friendly hotel in Bangkok, welcoming guests who wish to travel with their pets. As one of the pet-friendly hotels in Bangkok’s Sukhumvit area, the hotel asks that guests notify the team in advance of arrival so that appropriate arrangements and room allocations can be made to ensure a comfortable stay for both guests and their animals.
Q: Can I bring my dog to Novotel Living Bangkok Sukhumvit Legacy?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy accepts dogs and is a pet-friendly hotel in Bangkok’s Sukhumvit district. Guests planning to bring a dog are asked to inform the hotel prior to arrival. Please contact the hotel directly at +66 (0) 2-690-1900 or [email protected] to confirm current pet policy details, including any size or breed guidelines.
Fitness & Wellness
Q: Does Novotel Living Bangkok Sukhumvit Legacy have a gym or fitness centre? A: Yes. Novotel Living Bangkok Sukhumvit Legacy has the inBalance Fitness Centre, open 24 hours a day, seven days a week. The facility is fully equipped with cardio machines and strength training equipment, giving guests the flexibility to work out at any time — a particularly valued feature for long-stay guests and business travellers on shifted schedules.
Q: Is there a 24-hour gym at Novotel Living Bangkok Sukhumvit Legacy?
A: Yes. The inBalance Fitness Centre at Novotel Living Bangkok Sukhumvit Legacy is open 24 hours a day. This makes it one of the Bangkok hotels in Sukhumvit with round-the-clock gym access — a genuine advantage for guests who prefer early-morning workouts, late-night sessions, or who are adjusting to a time zone difference.
Sustainability & Eco-Certification
Q: Is Novotel Living Bangkok Sukhumvit Legacy an eco-friendly or sustainable hotel?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is a Green Key certified hotel — an internationally recognised eco-label awarded to hotels that meet rigorous standards in sustainable operations, energy management, and responsible tourism. The hotel operates under a broader ESG framework, supports local community initiatives, and actively promotes responsible travel practices, including a firm stance against wildlife exploitation and animal cruelty.
Q: Does Novotel Living Bangkok Sukhumvit Legacy have any sustainability certifications?
A: Novotel Living Bangkok Sukhumvit Legacy holds the Green Key certification, one of the world’s leading eco-labels for the hospitality industry. This certification reflects the hotel’s ongoing commitment to reducing its environmental footprint, managing resources responsibly, and contributing positively to the Bangkok community as part of Accor’s responsible hospitality programme.
Accommodation & Room Types
Q: What room types are available at Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy offers 11 room categories across 207 rooms, suites, and apartments: Standard King Bed, Standard Twin Bed, Family Standard Room, Deluxe Studio King Bed, Deluxe Studio Twin Bed, Family Studio with Bunk Bed, Comfort Studio King Bed, Family Suite with Bunk Bed, Deluxe Suite King Bed, Deluxe Apartment, and Executive Apartment. This range caters to solo travellers, couples, families, and long-stay guests with varying space and living requirements.
Q: Does Novotel Living Bangkok Sukhumvit Legacy have apartments?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy offers Deluxe Apartments and Executive Apartments designed to provide a home-like living experience for guests on extended stays in Bangkok. These apartment-style rooms offer more space than a standard hotel room and are well-suited to guests staying for weeks or months who require a comfortable and functional living environment.
Q: How many rooms does Novotel Living Bangkok Sukhumvit Legacy have?
A: Novotel Living Bangkok Sukhumvit Legacy has 207 rooms, suites, and apartments in total, spread across 11 room categories. The range is designed to accommodate guests from one-night visitors to long-term residents living in Bangkok.
Dining
Q: What restaurants and dining options are available at Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy has four dining options: El Santo Mexican Restaurant & Bar (authentic Mexican cuisine led by a Mexican chef, with a Lucha Libre concept and lively bar); Hiko Sushi (Japanese cuisine); Sips & Splash (the poolside bar for drinks and light bites); and In-Room Dining for guests eating in their rooms. A Grab & Bite convenience corner also provides snacks, drinks, and daily essentials around the clock.
Q: Is El Santo Mexican Restaurant at Novotel Living Bangkok open to non-hotel guests?
A: Yes. El Santo Mexican Restaurant & Bar at Novotel Living Bangkok Sukhumvit Legacy is open to both hotel guests and outside diners. Led by a Mexican chef and designed around a Lucha Libre wrestling concept, El Santo offers an energetic dining experience on Sukhumvit Soi 29, making it a distinctive Mexican restaurant option in the Asok–Sukhumvit area.
Q: Is breakfast included at Novotel Living Bangkok Sukhumvit Legacy?
A: Whether breakfast is included depends on the rate and package selected when booking. Novotel Living Bangkok Sukhumvit Legacy offers both room-only rates and rates that include breakfast. Guests are encouraged to select the option that suits them at the time of booking, or to contact the hotel directly to confirm what is included in their reservation.
Extended Stay & Long Stay
Q: Is Novotel Living Bangkok Sukhumvit Legacy suitable for a long-term stay in Bangkok?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy specialises in extended stays and is designed to function as a comfortable long-term base in Bangkok. The hotel offers apartment-style rooms, a 24-hour fitness centre, full dining services, a pool, kids facilities, and a Sukhumvit location close to international schools, business districts, and transport links — making it an ideal choice for expats, relocating professionals, and families on assignment in Bangkok.
Q: What makes Novotel Living Bangkok Sukhumvit Legacy different from a serviced apartment in Bangkok?
A: Unlike a standard serviced apartment in Bangkok, Novotel Living Bangkok Sukhumvit Legacy combines residential-style rooms and apartments with the full amenity offering of a hotel — an outdoor pool, rooftop tennis court, 24-hour gym, four dining venues, a kids club, room service, and 24-hour front desk support. This means long-stay guests enjoy both the space and independence of apartment living and the convenience and hospitality of a branded hotel under the Accor group.
Q: Does Novotel Living Bangkok Sukhumvit Legacy offer long-stay or monthly packages?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy offers tailored long-stay and residential packages for guests planning an extended visit to Bangkok. Guests interested in weekly or monthly rates should contact the hotel’s reservations team directly at +66 (0) 2-690-1900 or [email protected] to discuss availability and receive a personalised quotation.
Q: Is Novotel Living Bangkok Sukhumvit Legacy a good option for expats living in Bangkok?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is a popular choice among expats and long-term residents living in Bangkok, particularly those based in the Sukhumvit corridor. Its Deluxe and Executive Apartments offer home-like space, while the hotel’s full services — pool, gym, dining, kids club, and front desk — provide a level of comfort and convenience that a typical Bangkok rental property does not. The Sukhumvit Soi 29 location also gives easy access to international schools, hospitals, and the BTS and MRT networks.
Booking & Practical Information
Q: What is the check-in and check-out time at Novotel Living Bangkok Sukhumvit Legacy?
A: The standard check-in time at Novotel Living Bangkok Sukhumvit Legacy is 14:00, and check-out is at 12:00 (noon). Early check-in and late check-out may be available on request, subject to room availability on the day of arrival or departure. Guests are encouraged to contact the hotel in advance if they require a different arrangement.
Q: Can I get a better rate by booking directly with Novotel Living Bangkok Sukhumvit Legacy?
A: Booking directly through the official Novotel Living Bangkok Sukhumvit Legacy website guarantees the best available rate. The hotel is part of the Accor ALL — Accor Live Limitless loyalty programme, and members who book direct receive additional benefits, earning points on their stay that can be redeemed across thousands of Accor properties worldwide.
Q: Does Novotel Living Bangkok Sukhumvit Legacy participate in the Accor ALL loyalty programme?
A: Yes. Novotel Living Bangkok Sukhumvit Legacy is a full participant in the Accor ALL — Accor Live Limitless loyalty programme. Guests earn points on qualifying stays that can be redeemed across Accor’s global portfolio of hotels. Membership is free and can be set up at all.accor.com before booking.
Q: How can I contact Novotel Living Bangkok Sukhumvit Legacy?
A: Novotel Living Bangkok Sukhumvit Legacy can be contacted by phone on +66 (0) 2-690-1900 or by email at [email protected] The hotel’s address is 12–14 Sukhumvit 29 Alley, Klong Toey Nua, Watthana, Bangkok 10110, Thailand. The front desk operates 24 hours a day.
Q: What is the cancellation policy at Novotel Living Bangkok Sukhumvit Legacy?
A: Cancellation terms at Novotel Living Bangkok Sukhumvit Legacy vary by rate type. Flexible rates typically allow cancellation without charge up to a set number of days before arrival, while advance saver and promotional rates may be non-refundable. Full cancellation terms are displayed clearly at the point of booking on the hotel’s official website at novotellivingbangkoklegacy.com.